If at any time, the Users are not satisfied with the quality of the Service Provider, User may call Service provider of this Platform wherein the complaint will be noted for review. CCGPL holds the authority to decide if the booking fee should be refund for this complaint. Further, User will not have any right to claim or allege anything against CCGPL in respect of services provided/money collected by the Service Provider from the User beyond the service fee amount.
In any case should you in any manner wrongfully or illegally detain any director, employee, affiliate, agent, representative or subcontractor of CCGPL, we shall be constrained to take all such actions including cancellation of the refund process. Any refund will stand forfeited without any further reference to you. This shall be in addition to and without prejudice to all our further remedies at law.
User shall directly contact CCGPL for processing any requests pertaining to cancellation of bookings.
On receiving cancellation request, the refund shall be governed by the Refund terms mentioned in the Agreement. The cancellation request should be raised before a minimum of 24 hours before the scheduled time for performance of service. For any requests that are not raised before 24 hours, the booking fee is non-refundable.